Bengbet's Privacy Policy —
Your data, our responsibility

01 Introduction

Bengbet (bengbet.vip) is a trusted online gaming and Sports Betting platform built with Bangladeshi users in mind. This Privacy Policy explains how Bengbet collects, uses, stores, and protects your personal information. By creating an account or using the platform, you agree to this Privacy Policy.

We believe transparency is the foundation of trust. That is why everything Bengbet does — and does not do — with your data is stated openly here. No hidden terms, no surprises.

02 Data Collection

Bengbet collects your information in several ways, which fall into three main categories: information you provide directly, data collected automatically while you use the platform, and information received from third parties.

Information you provide directly:

• At registration: name, date of birth, mobile number, and email address.
• During KYC verification: national ID, passport, or driving licence details.
• During deposits and withdrawals: payment account details (bKash, Nagad, Rocket numbers).
• When contacting support: your messages and any attached files.

Automatically collected information:

• IP address and device type.
• Browser and operating system information.
• Your activity on the platform and session duration.
• Game history and betting patterns.
• Cookie and local storage data.

03 Use of Data

Bengbet uses your information solely to operate the platform and improve your experience. We do not use your data to send irrelevant ads or spam.

• Creating and managing your account.
• Processing deposits, withdrawals, and other financial transactions.
• Completing KYC verification and preventing fraud.
• Delivering bonuses, promotions, and personalized offers.
• Providing customer support and resolving complaints.
• Improving platform functionality and usability.
• Meeting legal and regulatory obligations.
• Detecting unusual activity to keep your account secure.

04 Data Sharing

Bengbet never sells your personal information. In certain circumstances, limited data may be shared with trusted partners — strictly for the purpose of delivering our services.

• Payment Processor: Necessary information is shared with bKash, Nagad, Rocket, or your bank to complete transactions.
• KYC providers: Documents are shared with approved KYC platforms for identity verification.
• Game software providers: Minimum data necessary for game operation.
• Legal authorities: Government agencies may be provided with information in response to a court order or legal obligation.
• Cloud and hosting partners: Trusted technology partners for data storage and server management.

05 Data Retention

Bengbet retains your information for as long as your account remains active or as needed to provide services. Even after account closure, certain data may be kept for a specified period to meet legal and regulatory requirements.

• Account data: up to 5 years after account closure.
• Financial transaction records: up to 7 years (legal requirement).
• KYC documents: 5 years after account closure.
• Game logs and betting history: 2 years.
• Support tickets and communications: 3 years.

Once the retention period expires, your personal data is securely deleted or anonymized so that you can no longer be identified.

06 Cookie Policy

Bengbet uses cookies to keep the website running smoothly and to enhance your browsing experience. Cookies are small text files stored in your browser.

Use your browser settings to disable non-essential cookies. Please note that disabling certain cookies may limit some features of the platform.

07 Data Security

Bengbet employs industry-standard security measures to protect your data. Our security team monitors the platform 24/7 to quickly detect any unusual activity.

• 256-bit TLS/SSL encryption on all data transfers.
• Passwords are stored encrypted using bcrypt hashing.
• Two-factor authentication (2FA) support.
• Regular security audits and penetration testing.
• Automated suspicious login detection system.
• Strict physical and digital access controls at our data centers.

08 Your rights

As a Bengbet user, you have important rights over your personal information. Contact support to exercise any of these rights.

To exercise any of the above rights, email us at [email protected]. We will respond to your request within 30 business days.

09 Protection of Minors

Bengbet is strictly prohibited for anyone under 18. We do not knowingly collect information from minors. Age is verified at registration, and any suspicious accounts are investigated.

If we become aware that data has been collected from a minor inadvertently, that data will be deleted immediately and the associated account will be closed. Parents or guardians with concerns about their child's data may contact our support team.

10 Third-Party Links & Services

Bengbet's platform integrates third-party game software, payment gateways, and analytics tools. These third-party services operate under their own privacy policies, which are outside Bengbet's control.

• Game providers receive only the data needed to operate the games.
• Payment gateways operate under their own security standards.
• Analytics tools collect anonymous statistics only.
• Bengbet is not responsible for how third parties use your data.

11 Policy Updates

Bengbet may update this Privacy Policy as needed. For significant changes, a notice will be posted on the website and sent to your registered email. Continued use of the platform after any changes constitutes acceptance of the updated policy.

To compare with a previous version, contact our support team. The latest version is always published on this page.

12 Contact

For any questions, concerns, or requests regarding this Privacy Policy, please contact our support team. We aim to respond within 72 hours.

• Email: [email protected]
• Live Chat: Available directly on the platform.
• Support Hours: 7 days a week, 24 hours a day.